Refund policy
Return & Refund Policy
Reel Crafty Customs
Personalized & Custom-Made Items
Most products from Reel Crafty Customs are personalized or made specifically for each customer. Because of this, we generally do not accept returns or exchanges on customized products due to changes of mind, customer ordering errors, incorrect personalization details provided by the customer, or personal preferences.
Please carefully review all spelling, colors, quantities, designs, and personalization details before submitting your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or if we made a mistake with your order, please contact us as soon as possible, preferably within 7 days of delivery.
Email laura@reelcraftycustoms.com with your order number, an explanation of the issue, and clear photographs of the product and packaging when applicable.
We will review the issue and work with you toward an appropriate solution, which may include a replacement, correction, or refund. When the problem is our responsibility, we will cover any necessary return shipping costs.
Please do not ship items back without contacting us first.
Cancellations & Order Changes
If you need to cancel or modify an order, please contact us promptly.
We will do our best to accommodate requests before personalization or production begins. Once work is underway, cancellation or changes may not be possible.
Non-Personalized Products
If you purchased an item that was not customized, please contact us to discuss whether it is eligible for a return. Return authorization is required before sending any merchandise back.
Refund Processing
Approved refunds are generally issued to the original payment method. Processing times depend on your payment provider. Refunds required by law will be issued within the applicable legal timeframe.
This policy does not limit any rights or remedies provided by applicable consumer protection laws.
Contact Us
Reel Crafty Customs
Email: laura@reelcraftycustoms.com